We pride ourselves on accurately filling our orders. However, situations may arise that may require the return of products.

To make a return, simply call GraphiteStore.com Customer Service at 800-305-1664 to receive an authorization and to make shipping arrangements.

Of course, you won't be charged for return of product that is damaged, shipped in error by us, or out of specification. However, you will be charged for the return freight of a product that you ordered in error. Besides return freight, you may be charged a restocking fee of 15% or $25 whichever is greater.

To help reduce costs and to provide good value to our customers, returns cannot be authorized for any reason after 30 days from the date of delivery.

Made to order (custom) items cannot be returned for any reason other than our manufacturing error.